Policies About Your Order

Proofing Policies

On products where viewing a proof is available, Sweetly Wrapped Occasions will proceed with the order only after we have received an "approved" proof.

During the course of approximately two weeks, we will make three attempts to receive a response from you regarding your proof, which may include a telephone call.

If after three unsuccessful attempts, we reserve the right to cancel your order, minus a $15.00 or 10% cancellation fee; whichever amount is greater.

Exhange & Return Policies

All of our personalized products cannot be exchanged or returned for any reason except for an error on our part.

For non-personalized products, you must contact us first, to receive confirmation before returning your order.   A restocking fee may apply.

Lost or Damaged Order Polices

Sweetly Wrapped Occasions is not responsible for lost or damaged orders.

To protect your order in the case of a loss or damage, please visit our shipping page for more information.

Perishable Items

When given the option, we highly recommend that you purchase cooling options to keep your perishable item from melting or turning bad during warm months (April 1 to November 1).

Also, have perishable items shipped to where someone can accept them and bring them inside for the outside elements.

Sweetly Wrapped Occasions will not be responsible for perishable items gone bad when no cooling options were requested, the providing of an incorrect mailing address, and for the item not having been delivered to a destination where it could be immediately accepted.

Have Questions? Need Help?

We would be glad to help you; simply Contact Us via our online form. All questions are answered within 24 business hours. Be sure to visit our site often to see what's new. Your suggested creative ideas are welcomed and encouraged.

Payments we accept are: